Move Mate Relocations NZ ("Move Mate Relocations", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or submit an enquiry through our forms.
This policy is intended to comply with the New Zealand Privacy Act 2020 and applicable New Zealand electronic marketing laws, including the Unsolicited Electronic Messages Act 2007.
1. Information We Collect
When you voluntarily submit a form on our website, we may collect information such as:
- Your name
- Your email address
- Your phone number
- Your preferred callback date and time
- Your relocation or moving requirements
- Any other information you choose to provide
We only ask for information that is reasonably necessary to respond to your enquiry or provide our services.
2. How We Collect Your Information
Information is collected directly from you when you voluntarily complete and submit a form on our website.
Our website does not operate its own customer database or user account system.
Our forms are processed using Web3Forms, a third-party form processing service. When you submit a form, the information you provide is transmitted to Web3Forms and forwarded to our nominated business email address.
Web3Forms may process or temporarily retain submitted information in accordance with its own privacy practices and terms.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Contact you about a requested callback or quote
- Provide information about our relocation services
- Arrange or discuss services you have requested
- Communicate with you about an existing enquiry
- Send promotional communications where you have consented to receive them or where otherwise permitted by law
- Improve our services and customer experience
- Prevent spam, fraud or misuse of our website
- Comply with our legal obligations
4. Marketing & Promotional Emails
If you choose to receive promotional communications from us, we may send you information about our services, special offers, updates and other relevant business communications.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Every commercial marketing email we send will contain a clear and functional unsubscribe option.
We will take reasonable steps to stop sending further marketing communications after you unsubscribe, in accordance with applicable New Zealand law.
We do not sell or rent your email address to third parties for their own marketing purposes.
6. Email Records
We do not maintain a separate customer database for website enquiries. When you submit a form, the information is delivered to our business email account.
We may retain these emails for as long as reasonably necessary to:
- Respond to your enquiry
- Provide requested services
- Maintain reasonable business records
- Resolve disputes
- Meet legal or regulatory obligations
When personal information is no longer reasonably required, we will take reasonable steps to securely delete or dispose of it.
8. Security
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Privacy Rights
Access
Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information we hold about you.
Correction
If you believe that personal information we hold about you is inaccurate, incomplete or misleading, you may ask us to correct it.
Deletion
You may contact us and request deletion of personal information that we hold about you. Where we are not legally required to retain the information, we will take reasonable steps to delete it.
Please note that information may exist in email records or within third-party systems used to process your submission.
10. Children's Privacy
Our services and website are not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The "Last updated" date at the top of this Privacy Policy indicates when the policy was most recently updated.
This Privacy Policy is intended as a practical website privacy notice and is not legal advice. If your business activities change or you begin collecting additional types of personal information, you should review this policy to ensure it remains appropriate.
